Job Description

This is a remote position.

Are you ready to set sail into the world of travel? Join our team as a Cruise Coordinator and embark on a thrilling journey in the travel industry. As a Cruise Coordinator, you'll play a pivotal role as a travel enthusiast and expert, guiding your clients through their cruise experiences with precision and enthusiasm.

Key Responsibilities:

• Conduct in-depth research to curate customized cruise packages for clients, ensuring their travel dreams come to life.
  

• Identify and understand clients' needs, striving to exceed their expectations by providing top-notch service and information.
  

• Develop lasting relationships with clients through open and engaging communication, establishing trust as their go-to cruise expert.
  

• Deliver accurate, complete, and valid travel documents to clients, ensuring a seamless booking process.
  

• Address and resolve client complaints efficiently, offering suitable solutions within specified timeframes and ensuring follow-up until resolution.
  

• Maintain meticulous records of client interactions, process accounts, and organize important documents.
  

• Adhere to communication protocols, guidelines, and policies to ensure a consistent and professional client experience.
  

• Utilize social media and other platforms to showcase current cruise deals and perks, enticing potential travelers with exciting opportunities.
  

Requirements

Qualifications and Skills:

• Possess access to a smartphone, laptop/desktop, and tablet for efficient remote work.
  

• Embrace a customer-oriented mindset, adapting responses to cater for different client personalities.
  

• Display a strong self-starter mentality, eagerly seeking opportunities for personal and professional growth.
  

• Showcase the ability to multitask, prioritize tasks effectively, and manage time efficiently in a dynamic environment.
  

If you're passionate about travel, love communicating with people, and thrive in a fast-paced, ever-evolving industry, we invite you to join our team as a Cruise Sales Coordinator. Your expertise will help travelers embark on unforgettable journeys, making their cruise dreams a reality. Start your voyage with us today!

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