Job Description
- Create and enforce dispensary SOPs
- Create scheduling & zoning charts according to operational needs
- Determine time off approvals - approve or deny based on future scheduling needs
- Address and correct customer escalations
- Report overall customer concerns and feedback
- Perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation, ATM cash refill and reporting)
- Accept product transfers and delivery
- Ensure that each customer receives outstanding guest service by providing guidance, solutions and a friendly environment
- Analyze and measure sales trends; develop and implement plans to maximize sales
- Train, supervise, and evaluate all departmental employees to assure compliance with departmental SOPs
- Engage with and inspire store team members to achieve maximum performance
- Ensure departmental compliance with the Office of Cannabis Management, including confidentiality, training, creation, review, and submission of reports, and preparation of policies and procedures.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, monthly one-on-one meetings with team members and audits
- Conduct and oversee dispensary audits
- Assist management and Compliance teams in any state inspections or audits.
- Partner with brand management for proper training on individual brands and products
- Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations
- Partner with the ownership to take disciplinary actions when required and discuss potential promotions or role changes
- Ensure a clean and organized dispensary for our customers
- Contribute to a positive and inclusive work environment
- Oversee and ensure cash management procedures are followed. Including: transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash
- Manage and delegate daily operations while navigating operational challenges and escalations.
- Create and deliver accurate recaps and reports to management.
- Resolve any escalated cash, POS or product discrepancies.
- Maintain accurate records of all dispensary activities including daily cash reconciliations, customers records, sales, deliveries and returns.
- Engage and coordinate with managers in all departments to ensure the dispensary runs smoothly.
- Stay informed and knowledgeable about state and local laws, regulations, and industry news
- Continually evaluate and react to performance issues
- Report any staffing needs or concerns to leadership
- Enforce store policy and ensure staff is well trained and understand procedures and expectations.
- Actively coach and counsel team members when necessary Conduct and oversee dispensary and dispensary team internal audits.
- Fulfill customer orders and ensure all products in the order are the correct products, ensure all products have correct labels affixed
- Provide problem resolution to facilitate faster improvements and improved working relations
- Flexible availability (please provide requests or restrictions in the application accurately)
- Must be capable of lifting 50 lbs, standing, sitting, kneeling, and bending, as well as performing other physical duties regularly for extended periods.
- Open availability and reliability; especially during high-volume days (weekends, holidays and new product drop days).
- Able to work cohesively with a team and can pivot as needed.
- Assisting with all general store tasks
- Other duties as assigned by management.
The Flowery is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
The Flowery IS UNITED BY OUR VISION, MISSION, & VALUES
Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
DUTIES YOU SHOULD UNDERSTAND: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Previous retail and/or cannabis management experience required.
Job Tags
Full time, Work at office, Local area, Flexible hours, Weekend work, Day shift,