**Job Title: Experienced Service Advisor**
**Location:** Huntersville, NC
**Company:** Keffer Mazda
**Job Type:** Full-Time
**Company Overview:**
Keffer Mazda is a leading automotive service provider dedicated to delivering exceptional customer experiences and high-quality vehicle maintenance and repair services. We are looking for an Experienced Service Advisor to join our dynamic team and contribute to our commitment to excellence.
**Job Description:**
As an Experienced Service Advisor, you will serve as the primary point of contact for our customers, ensuring their service experience is seamless and satisfactory. You will leverage your industry knowledge and customer service skills to manage client relationships, recommend services, and coordinate repairs effectively. Your role is instrumental in driving customer satisfaction, maximizing service department efficiency, and ultimately contributing to the success of our dealership.
**Key Responsibilities:**
- Greet customers promptly and in a friendly manner, assessing their needs concerning vehicle maintenance and repairs.
- Interpret and explain service recommendations and repair requirements to customers in a clear and understandable manner.
- Create and manage service order entries, ensuring accurate details of repairs and services required.
- Develop strong relationships with customers, gaining their trust and fostering loyalty.
- Maintain thorough knowledge of the latest automotive technology, dealership offerings, and industry trends.
- Coordinate with technicians to diagnose issues and recommend appropriate repairs and maintenance.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Handle customer inquiries and complaints professionally, resolving issues to enhance overall satisfaction.
- Monitor service department performance metrics and work to improve efficiency and profitability.
- Assist in training and mentoring junior service advisors as needed.
**Qualifications:**
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
- 3+ years of experience as a Service Advisor in an automotive environment.
- Strong understanding of automotive services, repairs, and diagnostics.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proficient in service department management software and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and the ability to work collaboratively with team members.
- Valid driver's license.
**Benefits:**
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Employee discounts on vehicle services and purchases.
- Opportunities for professional development and training.
**How to Apply:**
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for the team. Please send your application to Select MORE,ABOUT,CAREERS and APPLY ONLINE.
Keffer Mazda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
...Other duties as assigned Established in 2012 by Dr. Tanya & Craig Richardson who had a desire to add an eclectic world class restaurant to the vibrant Chicago brunch scene. The idea was simple: offer the freshest food possible with flavors that people would come from...
...We are looking for a dedicated and experienced Owner Operator Driver with (Box truck, Sprinter Van and Large Straight truck) to join our company! Requirements: Proven experience as a commercial driver with a valid driver's license. Insurance limits: Automobile...
...Cole Veterinary Clinic in Jacksonville Beach, FL is looking for two veterinary assistants to join our 18 person strong team. We are a privately owned practice located on... ...considered an entry level position though previous experience in the veterinary field is ideal. Our ideal...
...Job Title: Kitchen Manager Caf Location: [Sarima Cafe] Reports To: Caf Owner / General Manager Employment Type: Full-Time... ...for a reliable and hands-on Kitchen Manager to lead the back-of-house operations at our caf as well as the front of house. This role...
Chanel is seeking a Fashion Advisor in Costa Mesa to enhance client experiences and drive brand loyalty. The role involves providing exceptional service, building client relationships, and contributing to business revenue. Candidates should have a minimum of 3 years of...