Job Description
SMCP - Sandro, Maje, Claudie Pierlot
LOCATION: Woodbury Commons, Central Valley, New York, United States
FT KEYHOLDER, MAJE At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.
SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2025 to help preserve our planet.
Visit our Global Company website at to learn more.
To see who is wearing our clothes follow us at @SandroParis & @MajeParis #SMCP #SANDRO #MAJE
As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution.
You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. Whether you’re guiding clients to the perfect outfit or ensuring store operations run seamlessly, you’ll help create a shopping experience that’s as chic as Paris itself.
What You’ll Do: - Leadership & Supervision
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager/Sales Supervisor.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Customer Service & Sales - Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
Store Operations & Visual Merchandising - Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
Team Collaboration & Development - Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
Brand Experience & Client Engagement - Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
KEY INGREDIENTS - THE SUCCESSFUL KEYHOLDER CANDIDATE: - 1+ years of prior service experience.
- Some prior retail supervisory experience.
- Passion for Customer Service
- Friendly and outgoing - strong communication skills
- Fashion Savvy
- Social Media Following (preferred)
- Flexibility (as it relates to scheduling).
- Interest in Retail Management career path.
WHAT WE HAVE IN STORE FOR YOU: - Competitive Base Hourly Pay + Individual Commission Structure
- Group Health + Dental + Life Insurance + 401K Retirement Savings Plan
- Generous Paid Time Off
- Wardrobe (6 to 8 pieces per season based on eligibility)
- Generous Shopping Discount - 50% off Retail
- Career Growth: you will have the opportunity to work with an experienced Leader who will help you to achieve your full potential.
- Opportunity to Participate in Our Retail Stylist Program
NYC COMPENSATION RANGE
$18—$22 USD
Job Tags
Full time,