Job Description

Position work location:

Seven Cocktails and Bourbon

815 E Market
Louisville, KY 40206


* Job is located at the SEVEN Location in downtown Louisville, KY (Nulu area)



Benefits/Perks

• Employment growth opportunities.
• Flexible scheduling.
• Options for Medical, Dental, Vision, STD, LTD, Life Insurance, HSA, Critical Care & Accident Insurance, and 401K.
• Ability to earn paid time off.
• Employee discount on food.
• Anniversary gifts for years of service.
• Wellness program- limited reimbursements for approved wellness products & services.
• Wellness focused Facebook group that runs fun wellness challenges, games, and prizes!
• Exclusive discounts at outside retailers.

About Us: SEVEN is a prestigious and upscale Cocktail and Bourbon bar dedicated to providing an exceptional experience for connoisseurs and enthusiasts alike. Nestled in the heart of Nulu, we pride ourselves on offering an extensive selection of cocktails and rare and premium bourbons, complemented by a sophisticated ambiance and impeccable service.

Job Overview: As a Guest Services Host at SEVEN, you will play a pivotal role in creating a warm and inviting atmosphere for our guests. You will be the first point of contact, responsible for greeting patrons, managing waitlists, and ensuring a seamless service flow during service.

Responsibilities:
Guest Engagement:

• Welcome guests with a friendly and professional demeanor.
• Provide information about our bourbon selection and guide guests through the tasting experience.

Reservation Management:

• Effectively manage reservations/waitlists, ensuring accurate scheduling and timely communication with guests.
• Maintain an organized system for tracking and confirming reservations.

Service Coordination:

• Collaborate with bartenders and management to ensure smooth service.
• Assist in coordinating private tastings, corporate events, and special occasions.

Customer Satisfaction:

• Anticipate and address guest needs promptly to ensure a memorable and positive experience.
• Seek feedback and actively work towards continuous improvement in service quality.

Upselling and Promotion:

• Encourage guests to explore different menu items and make recommendations based on their preferences.
• Promote special events to enhance guest engagement.

Maintaining Ambiance:

• Ensure the bar area is clean, well-presented, and maintains the desired upscale ambiance.
• Collaborate with the bar staff to create an aesthetically pleasing and inviting environment.
• Wipe down bathrooms, stock toilet paper and paper towels, and pick up trash.
• Clean and reset tables. Clean front door and windows.
• Put ice in plants on the front façade.

Qualifications:

• Previous experience in a high-end bar or upscale hospitality setting.
• Exceptional interpersonal and communication skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Professional appearance and demeanor.

Physical Demands:

• Ability to stand and walk for long periods.
• Ability to bend at the waist.
• Ability to kneel, squat, twist, and reach above shoulder. 
• Ability to lift or assist in lifting items and heavy boxes, up to 20 lbs.
• Ability to push/pull 10-25 lbs.
• Ability to perform cleaning functions, including dusting, sweeping, mopping, scrubbing, etc.

Job Tags

Similar Jobs