Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Surgical Service Representative acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This poosition drives an exceptional Customer experience  by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment.  Also provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.   Promotes STERIS growth through identifying and recommending products and services to Customers

What You'll Do as a Procedural Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently. 
• Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner.  This includes:  disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.).  Coordinate these activities with DSM and Capital Account Manager.
• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required.  Perform site visits for small projects and coordinate activities with project managers and/or installers. 
• Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.  This includes, but is not limited to:  scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
• Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.  Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues.    Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.  Recommend product enhancements based on knowledge of the Customers equipment applications and processes.  Actively seek continuing education opportunities.
• Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers.    Communicate leads to management and sales staff.  Be a positive ambassador for STERIS at Customer sites.
• Must learn and use proper operating room and hospital protocols while on-site.  Must abide by all STERIS and Customer Health & Safety protocols and procedures.  These may include OR Protocol and Sterile Field guidelines.
• Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

The Experience, Skills and Abilities Needed:

•    High School Diploma or GED w minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, HVAC, automotive,IT). 
•    Customer and team engagement experience. 
•    Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems). 
•    Effective written and verbal communication skills. 
•    Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements. 
•    Ability to work flexible hours, sometimes outside “normal business hours” and including over night  travel (amount may vary based on district geography). 
•    Ability to establish effective home office (High Speed internet,, conducive working space, secure company owned equipment and info). 

*Must be able to be compliant with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical area, competitive equipment training  or related military experience may be considered towards technical experience requirement.   

What STERIS Offers:

• We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
  Here is a brief overview of what we offer: 

  •    Market Competitive Pay
  •    Extensive Paid Time Off and (9) added Holidays
  •    Excellent Healthcare, Dental and Vision Benefits
  •    Long/Short Term Disability Coverage
  •    401(k) with a company match
  •    Company car and cell phone provided
  •    Maternity and Paternity Leave
  •    Additional add-on benefits/discounts for programs such as Pet Insurance
  •    Tuition Reimbursement and continued education programs
  •    Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $54,187.50 - $70,125 . This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 18,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Tags

Remote job, Temporary work, For contractors, Work experience placement, Work at office, Local area, Home office, Flexible hours, Night shift,

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