Job Description

ABOUT TIDE

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team 

Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

About the role

• Overseeing all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
• Working closely with users to resolve user support tickets. 
• Working on automations (Flow), to help improve business processes
• Identifying and gathering requirements from users and stakeholders
• Supporting team members and monitor user adoption of Salesforce tools in our organization
• Providing ongoing user training and create training materials as needed

You will be a great fit if:

• 3+ years of experience as a Salesforce Administrator or similar role
• Salesforce Certified Administrator (ADM 201)
• Creative problem solver with proven ability to deliver user and business focused solutions.
• Salesforce administration and maintenance experience.
• Skilled in improving UX through optimized layouts and dynamic forms.
• Strong knowledge of Salesforce products, features, and releases.
• Experienced with third-party integrations and AppExchange solutions.
• Enthusiastic about Salesforce, committed to continuous learning and development.
• Excellent written and spoken English

Tech stack:

• Salesforce
• Natterbox
• Twilio
• ShareFile
• Jira/Confluence
• GMail/GSuite 
• Slack

What you’ll get in return:

• Remote first
• 25 days paid annual leave 
• 3 additional days for volunteering and learning
• Private Health Insurance
• Mental Health Support Platform
• FitPass
• Family and Friendly Leave (according to statutory)
• Personal L&D budget
• Share options

Tideans Ways of Working:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-IB1
#LI-Remote 

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does  not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our  Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide .co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with  .

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