Job Description

TIBA Parking Systems is seeking a highly skilled and experienced  Senior Service Technician to lead the operation, maintenance, and troubleshooting of our advanced parking systems and equipment. In this senior-level role, you will take ownership of service performance in the field, provide mentorship to junior technicians, and act as a key resource for resolving complex technical issues. You will work closely with both internal teams and external clients to ensure smooth, reliable system performance and a positive customer experience.

Responsibilities & Duties:

Advanced Equipment Maintenance & Repair

• Perform complex diagnostics, maintenance, and repairs on pay stations, access gates, and other parking equipment
• Conduct and oversee regular preventive maintenance routines to minimize downtime and ensure optimal functionality
• Troubleshoot escalated technical issues involving electronic, mechanical, and network-related components
• Lead root cause analysis efforts and implement long-term corrective solutions

System Monitoring & Technical Support

• Monitor parking system software alerts and respond proactively to minimize service interruptions
• Apply software updates, patches, and configuration changes as required
• Provide high-level technical support and troubleshooting for both customers and field technicians

Customer Service & Client Interaction

• Interface with clients to address advanced technical concerns and system performance issues
• Guide users through problem-solving steps and provide clear instructions for equipment operation
• Support project managers and customer success teams with technical insights and service documentation

Data Management & Reporting

• Analyze performance data to identify trends, recurring issues, and improvement opportunities
• Generate detailed service and usage reports, including revenue and maintenance logs
• Document repairs, parts used, and actions taken in service management software

Installations, Upgrades & Field Leadership

• Lead or assist in the installation and commissioning of new parking equipment and system expansions
• Oversee upgrades and modifications to existing systems, ensuring proper integration and testing
• Train and mentor junior technicians, providing guidance on best practices and troubleshooting techniques

Cross-Department Collaboration

• Coordinate with engineering, software, and project teams to resolve complex, cross-functional issues
• Work closely with vendors and third-party service providers for specialized repairs and product support

Qualifications and Skills:

• High school diploma or equivalent required; technical certifications or trade school experience strongly preferred
• 3+ years of hands-on experience in the service, repair, and installation of parking systems or similar electronic/mechanical equipment
• Deep understanding of parking management systems, control software, and network connectivity
• Strong mechanical, electrical, and IT troubleshooting skills
• Excellent verbal and written communication skills, with a customer-first mindset
• Ability to work independently and lead others in the field
• Strong organizational and documentation skills
• Physical ability to lift, carry, and install equipment
• Valid driver's license and clean driving record

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