Ready to hire an Integrated Operations Bridge candidate with an active TS/SCI with Polygraph Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!
The Integrated Operations Bridge supports the Customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation and analysis, network lockdown support, Incident and Problem Management support, as well as providing some quality assurance and training duties.
Responsibilities:
– Maintain an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field units.
– Provide Situational Awareness support to the customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations.
– Leverage Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends.
– Proactively monitor high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services.
– Support the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems.
– Provide operational coordination for network Event and Incident Management functions.
– Prepare daily network availability briefings, charts, and reports for the Customer to provide to Government leadership.
– Coordinate planned maintenance and corrective maintenance with commercial carriers and affected customers.
– Support the Government by performing daily ad hoc taskings from the Customer.
– Generate Situational Awareness notification via various messaging systems for distribution to customers.
– Provide technical assistance, when requested, by the Customer in support of defined duties.
– Provide coordination, data collection, and other support to the After Action Report process.
– Integrate ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assist in maintaining governance documentation.
– Demonstrate an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet.
Qualifications:
– TS/SCI Clearance with Polygraph Security Clearance required.
– Current Security+ certification.
– 6+ years of service operations experience.
– Excellent written and verbal communications skills.
– Excellent customer service skills.
– Working knowledge of network operations and IT services.
– Bachelor of Science Degree in Business or Information Technology related field.
– Operational experience collaborating and directing resources supporting mission critical operations.
– At least 5 years of experience maintaining IT infrastructure and services in the Ecosystem, or equivalent.
Need 1 of the following:
– AWS Certified Developer – Associate Level
– VMware Certified Professional – Data Center
– VMware Certified Associate – Desktop
– Citrix Certified Associate – Visualization
– Citrix Certified Associate –Network
– Any of the network Associate Level Certifications (CISCO, Juniper, Brocade)
– ServiceNow Fundamentals
– ITIL v3 or V4 Fundamentals Certification
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Springfield VA Jobs, Integrated Operations Bridge, Situational Awareness Support, Enterprise Management, Service Level Agreements, Network Events, Incident Management Functions, Network Services, Wavelenth, SONET, Carrier Ethernet, Virginia Recruiters, IT Jobs, Virginia Recruiting
We help companies that are looking to hire Integrated Operations Bridges for jobs in Springfield, Virginia and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext. 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...something biggeran organization dedicated to delivering excellence and driving meaningful change. Position Summary: Drywallers plan, repair and install drywall to cover walls and ceilings in commercial spaces.Drywallers will also be preparing panels for painting by...
...passionate, driven, and ready to thrive, wed love to have you on our team. Apply today and build a career that inspires you!The Event Coordinator ensures that all logistics are carried out smoothly, consistently exceeding guest expectations through attention to detail,...
...Northeast Ohio. We are looking for individuals to assist our delivery drivers as helpers either full-time or part-time / seasonal employees.... ...Friday with weekends off and employee must be able to lift up to 50 pounds on a regular basis. Advancement opportunities to become...
Are You The Office Administrator Vanguard Cleaning Systems Is Looking For?Are you an individual who enjoys providing high-level Marketing, Administrative Duties and Customer Service support? Do you enjoy staying organized and helping other businesses grow their business...
...General Responsibilities At the Lake District Chick-fil-A, Managers are responsible for assisting the upper leadership team in all aspects of shift management and ensuring that each guest has an outstanding experience. Managers are responsible for following established...